CUSTOMER FEEDBACK SURVEY FORM
Customer Email :
FORM No. 040
Organization Name/Code :
Promptness in replying the inquiry/letter/email
Handling of samples
At Security gate
Response from CRM/ Reception / Accounts
Professional competence of the personnel
Clarity of communication and resolving of technical requirements at various stages of your interaction.
Availability of communication gadgets e.g. telephone,fax, e-mail
Logistic and other facilities being provided at ERDA (Canteen, Waiting lounge, Drinking water, Library).
Quality of infrastructure (Housekeeping and Equipment)
Clarity and presentation of test/ calibration resultsdelivered to you.
Adherence to commitment from ERDA
Date of completion of testing/calibration
Date of delivery of reports
Promptness of service
Sample delivery and collection
Disposal of customer complain
Your perception about the overall quality of service rendered by ERDA with respect to other similar laboratories in the country.
Your suggestions for enhancement of services, if any.
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